Privacy Policy

Who we are

We are a registered charity working with asylum seekers, refugees and other vulnerable people including families of asylum seekers and refugees. Our primary concern is to teach English as a second language to those who need it. Our website address is:

What personal data we collect and why we collect it

We see the data you input as part of your comments. See below. We use email and mobile phone data expressly given by our clients to deliver services by online video, to notify people of upcoming courses and sessions. Where we offer other services, such as equipment and access to the internet via a tablet, we will hold information, such as, but not limited to, location, the amount of credit available to the user and other information necessary to enable us to deliver this.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

All comments are checked by Akismet which detects spam. You are shown how Akismet handles your data here

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here:

Comments are not made public.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We do not use these currently


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.


Who we share your data with


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments are checked through an automated spam detection service Akismet (as above). It is not sent to any other person or party.

Additional information

How we protect your data

We will keep data only as long as we need to and will never share it. We limit our website data collection to the absolute minimum and do not keep it anywhere offsite, or on an unsecured server.

What data breach procedures we have in place

We will alert you to any data breaches and will take steps to protect your data from further exposure.

What third parties we receive data from


What automated decision making and/or profiling we do with user data